About This Service
What makes a printer a business printer?
The difference is not really the badge on the front. It is what the machine is built to survive.
A printer sold for home use is designed around occasional printing. A business printer is built for a working day: heavier duty cycles, faster output, larger paper capacity so nobody is refilling a tray at eleven in the morning, and consumables that last long enough to be worth the price. It is also built to be serviced, with parts that can be replaced individually rather than the whole machine being written off when one component fails.
That last point matters more than it sounds. The components that fail on a business printer, the fuser unit or the drum, are expensive enough that without a service contract most people write the machine off rather than repair it. Which is why nearly every machine we supply goes out with one.
Supplied and supported by the same company
The machine is the start of it.
What decides whether you are happy in two years is what happens when something goes wrong.
Nearly every device we supply goes out with a service contract, billed per page, covering all parts, all labour and all call-outs. When something stops working, you call us and our team answers centrally from our Milton Keynes office.
On site within four hours
Where an engineer is needed, we are contracted to be on site within four working hours, and because the phone diagnosis has already identified the fault, our engineers carry the parts and fix 99.6% of problems on that first visit.
Frequently Asked Questions
Common questions about business printers.
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