Inreach Group · Inreach IT · Public Cloud Managed Services

Cloud Managed Services

Managed Azure, AWS and Google Cloud from our own team in Milton Keynes. Someone watching your environment every day, making sure you can reach your data, save it, back it up and get it back.

About This Service

What are cloud managed services?

Cloud managed services means a provider takes ongoing responsibility for running your cloud environment: monitoring it, securing it, managing its capacity and cost, and making sure your data is backed up and recoverable.

Moving to the cloud doesn’t remove the work. It moves it. The servers are no longer in a cupboard in your office, but something still has to be watched, patched, sized and paid for, and someone still has to be certain the backups work. Cloud managed services is that somebody.

Most businesses we work with could do some of this themselves. The question is whether it’s worth someone’s whole week, whether that person’s available the day something breaks, and whether anyone would notice a backup quietly failing while they were busy with something else. That’s usually where the decision lands.

iNREACH IT · CLOUD MANAGED SERVICES

Our IT service is Microsoft certified and Cyber Essentials certified. iNREACH IT has been supporting businesses and organisations across the UK since 1998, including education, local government and charities. Everything is done in-house.

Platforms

Azure · AWS · Google Cloud

Microsoft 365

Managed

Uptime across clients

99.9%

Support

Milton Keynes, in-house

What our managed cloud services cover day to day

Four things, monitored constantly.

With 24/7 monitoring available on the higher support tiers. That last one, restore, is where most of the value sits, and it is the one businesses assume is fine.

01

Access

That your team can reach the data and applications they need, from wherever they are working.

01

Access

That your team can reach the data and applications they need, from wherever they are working.

02

Saving

That what they produce is written where it should be.

02

Saving

That what they produce is written where it should be.

03

Backup

That your data is being copied, on the schedule it should be.

03

Backup

That your data is being copied, on the schedule it should be.

04

Restore

That it comes back when you need it.

04

Restore

That it comes back when you need it.

What’S We Deliver

Backups tested, not assumed.

Capacity, cost, support and your account, all under one in-house team.

Here’s the pattern we see. A business has backed up faithfully for years. Nobody has ever needed to restore from it, so nobody has ever tested it. Then something happens and they go to restore. It doesn’t work, or part of it’s missing.

An untested backup is a hope rather than a safeguard.

So we test your backups regularly and prove they restore, at whatever frequency suits your business. Proving it means running the restore and watching the data come back.

It’s unglamorous, and it’s the most useful thing in this service. Cloud backup for business is only worth what it gives you back, and when something does go wrong, the difference between a bad afternoon and a catastrophe is whether anyone ever checked.

It’s also what disaster recovery rests on. Every recovery plan assumes the data returns, and that’s the assumption worth testing. Where you need replication to a second site as well, our private cloud services page covers it, and our cyber security page covers finding where you’re exposed in the first place.

Data accumulates quietly. Nobody watches it grow, and the first sign of trouble is usually a system that’s run out of room.

We size the requirement properly at the start, through an audit of what you actually hold rather than an estimate.

From there we monitor how fast your data is growing and set thresholds against your capacity. When you approach one, we come to you before it becomes a problem, so buying more space is a decision rather than an emergency.

When you need something, you call us and our team answers centrally from our Milton Keynes office. Phone and remote support deals with most of it there and then. Nothing is passed to a third party and nothing goes abroad. Across everything we support, our clients see 99.9% uptime.

Cloud management usually sits alongside day-to-day IT rather than separate from it.

You’ll have a dedicated account manager from the start, with regular account reviews at whatever frequency suits you.

Once your order is complete, a welcome letter sets out each stage and its timescale. Six weeks after everything is in place, someone outside your account team calls to check you are happy with the installation, the service, the billing and your account manager.

When did you last prove your backups restore? If the answer isn’t recent,
arrange an assessment and we will check.

The cloud platforms we manage

Public cloud, private cloud, or both.

We manage Microsoft Azure, Amazon Web Services and Google Cloud, along with Microsoft 365 for the businesses running on it day to day. The recommendation is based on what suits your business rather than the one platform we happen to work with. If you’re already on one, we take over managing it. If you’re choosing, we’ll tell you which fits what you run.

Plenty of businesses end up spread across more than one platform, often without planning to. We manage those environments too, and part of the assessment is working out whether that spread is doing you any good.

Moving onto a platform, or between them, runs as a project through our IT services team, who scope it, plan it and deliver the technical work.

Public cloud means sharing infrastructure with other organisations. Private cloud means infrastructure dedicated to you alone. Plenty of businesses run a combination, keeping some systems on public platforms and others in a dedicated environment.

We manage all three, and the right answer depends on what you run and who you answer to. Our private cloud services page sets out the comparison in full, including where your data physically sits.

Microsoft Azure
Fully managed as part of our IT service, which is Microsoft certified.

Amazon Web Services
Managed the same way, with the recommendation based on what suits your business.

Google Cloud
Managed alongside your other platforms rather than treated separately.

Microsoft 365
Managed day to day for the businesses running on it.

Accreditations & Partnerships

Microsoft Partner. Cyber Essentials.

As a Microsoft Partner, iNREACH has direct access to Microsoft technical support and the latest developments across Microsoft 365 and Azure.

Our Cyber Essentials certification provide independent assurance of the security and operational standards we work to. For businesses in regulated sectors — legal, healthcare, financial services — we can provide the documentation and audit support needed as part of your managed IT service.

Microsoft Partner

Cloud & Productivity

Cyber Essentials

NCSC Certified

99.9% Uptime SLA

cONTRACTUAL cOMMITMENT

Case Study

IT and Cybersecurity consolidation for a UK professional services firm.

A regulated firm with fragmented IT, no 24/7 monitoring and rising compliance pressure, iNREACH consolidated IT support, advanced email security, cybersecurity and managed print under one contract.

5+

Years With iNREACH

1

Contract, All Divisions

24/7

SOC Monitoring Live

£0

Extra Budget Required

Frequently Asked Questions

Common questions about Managed Cloud Services.

Constant monitoring of your ability to access, save, back up and restore your data, along with capacity and cost management, security configuration and tested backups. You also get a dedicated account manager and one team responsible for the whole environment, rather than a platform you’re left to run yourself.

Yes, and it’s the part of this service we’d point you to. Cloud backup for business is only worth what it restores, so we run restores regularly to prove your data comes back, rather than relying on a report saying the backup completed. Businesses that back up for years without testing usually find out the hard way.

Public cloud shares infrastructure between many organisations, which makes it quick to set up and easy to scale. Private cloud is dedicated to one organisation, giving more control over where data sits and who can reach it. Many businesses run both. We manage all three arrangements.

Yes, on the higher IT support tiers, which include 24/7 monitoring and alerts as standard. Most businesses don’t need round-the-clock cover and we’ll say so if yours doesn’t. If you also want someone answering the phone outside normal hours, 24-hour support is available on top, with calls going through to an on-call member of our team who provides the same support you’d get during the day.

Managed IT services cover your technology as a whole: the helpdesk, the hardware, the users. Cloud managed services focus on the cloud environment itself, its capacity, its cost, its security and its backups. At iNREACH they are delivered by the same in-house team, so decisions in one are made knowing what they affect in the other.

Microsoft Azure, Amazon Web Services and Google Cloud, plus Microsoft 365. If you’re already on one we take over managing it, and if you’re deciding between them, the recommendation is based on what your business actually runs rather than the platform we would rather sell.

Yes. We start by assessing what is there: how it is configured, what it is costing, whether the backups restore. Then we tell you honestly what’s worth keeping and what we’d change.

Free domain security check

Check and protect your domain.

Your domain is the foundation of your business email. Without DMARC, SPF and DKIM in place, anyone can send email pretending to be you — putting your clients, reputation and supply chain at risk.

Run a free scan on your domain below. You’ll see your current authentication score and where the gaps are. Our team will reach out with a full report and recommended next steps.

DMARC

Prevents unauthorised use of your domain in email

SPF

Specifies which mail servers can send on your behalf

DKIM

Cryptographically signs email to verify authenticity

BIMI

Displays your logo in recipients’ inboxes

CONTACT US.

For sales & general enquiries please email enquiries@inreachgroup.co.uk or call 0330 053 8180 or submit your details:

Sales

0330 053 8180

sERVICE

0330 053 8181

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