Inreach Group · Inreach IT · Managed IT Support

Managed IT Support Services

When your IT works, nobody notices. When it stops working, the whole business feels it.

How we work

IT support that starts with a real person.

iNREACH IT provides IT support and project services to businesses and organisations across the UK, including education, local government and charities. We’re a family-run business, based in Milton Keynes since 1998, and everything we do is done in-house. When you call, someone in our office answers. They handle your issue from start to finish, and nothing gets passed to a third party or an overseas call centre.

Statistics only tell you so much. When your systems go down, what matters is who picks up the phone, how well they know your setup, and whether they can fix it there and then. That’s where we put our effort.

iNREACH GROUP · IT DIVISION

iNREACH IT has been supporting businesses since 1998 from our Milton Keynes office. Everything is handled in-house, by people who know your setup, with 99.9% uptime across our clients.

Founded

1998

Based in

Milton Keynes

Uptime across clients

99.9%

Support Plans

Silver/Gold/Platinum/
Diamond

What our IT support covers

Most IT problems are small ones.

Someone can’t log in, a password needs resetting, a machine won’t connect to the network. Our helpdesk deals with these all day, every day. But support runs the whole way up.

—
Password resets and login problems
—
Software faults and email issues
—
Hardware failure
—
Network problems and reboots
—
Server outages
—
Cyber and ransomware attacks
Whatever the scale, the process starts the same way: you call, we answer, and in most cases we fix it there and then. For security threats and attacks, incidents go straight to our senior support team. You can read more about how we protect businesses on our cyber security page.

Our team provides phone and remote support centrally from our Milton Keynes office, dialling into your systems to diagnose and fix issues while you’re on the call. Most problems end right there, on the first call.

It’s rare that anything needs a visit. When a problem genuinely can’t be fixed remotely, our UK-based engineers come to you, and because the person on the phone has already diagnosed the fault, the engineer arrives knowing exactly what they’re dealing with.

Across everything we support, our clients see 99.9% uptime. That figure is genuine, and it’s the one number we think is worth quoting.

Managed IT support means we take ongoing responsibility for keeping your technology working, rather than you calling someone different every time something breaks. You get a dedicated account manager from day one, who stays with you for as long as you’re a client, with regular account reviews at whatever frequency suits you.

Depending on your plan, that extends to 24/7 monitoring and alerts, backup monitoring, IT security management and technology road mapping, so problems get spotted and dealt with before they interrupt your day.

One partner, four divisions

One supplier for IT, comms, print and AV.

iNREACH IT is one of four divisions of iNREACH Group. Alongside IT support, we supply and support business phone systems, managed print and audio visual equipment, all from the same Milton Keynes office, all with the same approach: in-house, UK-based, and answered by a real person.

For businesses tired of juggling separate suppliers, having one company responsible for all of it, with one account manager across everything, is a genuine relief.

Accreditations & Partnerships

Microsoft Partner. Cyber Essentials.

As a Microsoft Partner, iNREACH has direct access to Microsoft technical support and the latest developments across Microsoft 365 and Azure.

Our Cyber Essentials certification provide independent assurance of the security and operational standards we work to. For businesses in regulated sectors — legal, healthcare, financial services — we can provide the documentation and audit support needed as part of your managed IT service.

Microsoft Partner

Cloud & Productivity

Cyber Essentials

NCSC Certified

99.9% Uptime SLA

cONTRACTUAL cOMMITMENT

Case Study

IT and Cybersecurity consolidation for a UK professional services firm.

A regulated firm with fragmented IT, no 24/7 monitoring and rising compliance pressure, iNREACH consolidated IT support, advanced email security, cybersecurity and managed print under one contract.

5+

Years With iNREACH

1

Contract, All Divisions

24/7

SOC Monitoring Live

£0

Extra Budget Required

Pricing

The Four Tiers of Support.

Silver

  • Helpdesk access
  • Client Portal
  • Unlimited Remote Support
  • Business Hours SLA

Gold

  • Everything in Silver, plus:

  • Weekly Reporting
  • Review with account manager
  • 24/7 Monitoring/alerts
  • Backup Monitoring
  • IT security Management
  • SaaS Backups

Platinum

  • Everything in Silver + Gold, plus:

  • Review with dedicated account manager
  • Standardize laptop/PC build
  • 24/7 SOC Team
  • Documentation Management platform
  • IT Audit

Diamond

  • Everything in Silver + Gold + Platinum, plus:

  • Quarterly Account reviews with Dedicated account manager
  • Advanced IT Security management
  • Technology road mapping
  • Compliance Review to Cyber essentials standard
  • Yearly Internal Pen Test

IT Support Cost Calculator

Support Tier
No. of users 15 users
150100150200250
Total
Estimated cost per month
£600

Indicative pricing only. Final pricing depends on your specific environment, hardware, software licensing and SLA requirements.

Get an exact quote →

Switching to iNREACH

Moving your IT support to us is more straightforward than most businesses expect.

We manage the switch for you. It’s a simple pattern, and it works — you always know what’s happening and who to speak to.

01

Order complete

Once your order is complete, you’re allocated your account manager and receive a welcome letter setting out exactly what happens next and when.

01

Order complete

Once your order is complete, you’re allocated your account manager and receive a welcome letter setting out exactly what happens next and when.

02

Switchover

That might be the date your support switches over, or the ordering and commissioning of new hardware if that’s part of your plan.

02

Switchover

That might be the date your support switches over, or the ordering and commissioning of new hardware if that’s part of your plan.

03

Six-week check-in

Six weeks after everything is in place, someone outside your account team calls to check you’re happy with the installation, the service, the billing and your account manager.

03

Six-week check-in

Six weeks after everything is in place, someone outside your account team calls to check you’re happy with the installation, the service, the billing and your account manager.

Frequently Asked Questions

Common questions about managed IT support.

Both. Most problems are fixed through phone and remote support from our Milton Keynes office, without anyone needing to visit. Where a problem can’t be fixed remotely, our UK-based engineers provide on-site support.

Managed IT support means an IT provider takes ongoing responsibility for keeping your systems running, through a monthly contract, rather than fixing problems on a one-off basis. With iNREACH, that includes helpdesk access, unlimited remote support and a dedicated account manager as standard, with monitoring, security management and IT audits available on higher tiers.

Yes. We regularly take over support for businesses moving from another provider, and we manage the switch for you. Where we take on hardware supplied by someone else, we provide phone and remote support for it, though replacement of that hardware remains the original supplier’s responsibility. Equipment supplied by iNREACH is fully covered.

Yes, 24-hour support is available. It sits outside our standard tiers and suits organisations that operate around the clock. Out-of-hours calls go through to an on-call member of our team who provides the same support you’d get during the day.

You call us, and we respond immediately. Security threats go straight to our senior support team, who isolate the incident and work to get you back up and running as quickly as possible. No IT company can honestly guarantee a fix before knowing what the problem is, and we won’t pretend otherwise. What we guarantee is our response.

We provide IT support and project services to businesses and organisations across the UK, including education, local government and charities. If you’re not sure whether we’re the right fit, call us and ask. We’ll tell you straight.

Gold, Platinum and Diamond packages include 24/7 monitoring and alerting. Issues are flagged automatically and our team responds based on severity. Silver tier clients receive next-business-day support.

Free domain security check

Check and protect your domain.

Your domain is the foundation of your business email. Without DMARC, SPF and DKIM in place, anyone can send email pretending to be you — putting your clients, reputation and supply chain at risk.

Run a free scan on your domain below. You’ll see your current authentication score and where the gaps are. Our team will reach out with a full report and recommended next steps.

DMARC

Prevents unauthorised use of your domain in email

SPF

Specifies which mail servers can send on your behalf

DKIM

Cryptographically signs email to verify authenticity

BIMI

Displays your logo in recipients’ inboxes

CONTACT US.

For sales & general enquiries please email enquiries@inreachgroup.co.uk or call 0330 053 8180 or submit your details:

Sales

0330 053 8180

sERVICE

0330 053 8181

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PARTNERING & SUPPORTING LEADING GLOBAL BRANDS.

Book an Audit

See What Delivering UK Technology Since 1998 Looks Like Across Your Stack.

A no-obligation audit across IT, Comms, Print and Audio Visual. We map what you have, where it’s costing you, and what a unified iNREACH partnership would change.

Average response · 2hrs · UK business hours