An interior design practice in London, with 20 users, had been running a Xerox C8170 for about four years. Over that time the print quality had started to slip.
The practice produces high-quality brochures and documents for its own clients, so what comes off the machine is part of what the client receives. Quality that drifts is a problem the business can’t work around.
What the practice wanted
A modern device that holds its quality, and the reassurance that an engineer would be there quickly if something didn’t work. They also wanted to know whether they’d been paying more than they needed to.
What iNREACH delivered
iNREACH recommended a Canon imageFORCE C5150, which prints at up to 4,800 x 2,400 dpi. For brochure work and client-facing documents, that level of resolution is what the practice needed.
The device went in on a managed print contract, so support’s already in place rather than being arranged when something breaks.
The practice was still inside its existing agreement. iNREACH arranged the early exit, so the new device went in without waiting for the old contract to run its course. iNREACH also took the old Xerox away and returned it to the previous supplier on the practice’s behalf.
The outcome
The quality of the practice’s client-facing print improved, and the annual print spend came down by 15%. The changeover was handled end to end, including the parts that usually fall to the client.
Support is answered in-house from the iNREACH office in Milton Keynes.
In the client’s words
“Barry and the team were very helpful throughout the transition. They installed our new device quickly and showed us how everything works. iNREACH also took away our old machine and returned it to our previous supplier on our behalf.”
Tied into an agreement you have outgrown
If your print quality has drifted and you’re still inside a contract, it’s worth asking what an early exit would actually look like. iNREACH supplies and supports managed print from its Milton Keynes head office, with support answered in-house.
