A healthcare business in Birmingham, with 40 to 50 staff, was running an ageing Ricoh device. It was costing more to run than it should have been, and the service that came with it had stopped meeting what the business needed.
That combination is a common reason to look elsewhere. The machine still works, so nobody sets out to replace it, and the cost of keeping it goes unexamined.
What iNREACH delivered
iNREACH replaced it with a new Canon C1333, a quicker machine better matched to the volumes the business actually prints, on a contract with a lower running cost.
The support arrangement changed with it. The business has a dedicated account manager, and phone and remote support is answered in-house from the iNREACH office in Milton Keynes.
The outcome
Print spend came down by £50 a quarter. The new device is faster than the one it replaced, and the account is looked after by someone the business can ring directly.
The support package changed with it too, and the client now has a named account manager rather than a supplier they had stopped hearing from.
In the client’s words
“All is well with the printer, and we’re happy with both the machine and the service you’ve been providing.”
Healthcare business, Birmingham
When the machine still works but the contract doesn’t
If your device is a few years old and you haven’t heard from your supplier in a while, it’s worth finding out what you’re paying to keep it running. iNREACH supplies and supports print for healthcare businesses across the UK from its Milton Keynes head office, with support answered in-house.
