A residential property conveyancing firm in Flitwick, with 10 users, had been with the same IT supplier for years. Over that time the service dropped off, and the firm went looking for an alternative.
Cost saving wasn’t the objective. The firm wanted a supplier that fit its requirements and could provide the level of service it expected.
What iNREACH delivered
iNREACH took the firm’s IT on as a fully managed service.
That covered more than support. iNREACH supplied a multi-user phone system and two leased lines, put IT backup, monitoring and security software in place, and took on full IT support across the firm.
The changeover was staged over a couple of weeks rather than thrown across in a day. A takeover starts with establishing what’s actually there. iNREACH inventories the setup, agrees a switch-over date, and the client gets a document setting out what happens and when. On the agreed date, support moves across.
From that point the firm’s phone and remote support is answered in-house from the iNREACH office in Milton Keynes. Every iNREACH client is given a dedicated account manager from day one, with account reviews at whatever frequency suits them.
The outcome
The firm’s phone system, its line and its IT support now sit with one supplier, on one contract, with one number to ring when something doesn’t work.
Thinking about moving IT supplier
If your IT supplier has gone quiet, it’s worth knowing what a takeover actually involves. iNREACH provides fully managed IT for legal and professional services firms across the UK, with phone and remote support answered in-house from its Milton Keynes head office.
