Inreach Group · Inreach Comms · INTALK

iNTALK

The phone system we designed ourselves, install ourselves and support ourselves. Unique to iNREACH, and the reason most of our clients are on it.

aBOUT iNTALK

A phone system that’s genuinely ours.

iNTALK was designed, implemented, installed and supported completely in-house, from our Milton Keynes office. How it’s built, how it looks, how it works and what it can handle were all decided by us, which makes it a product unique to iNREACH. Nobody else can sell it to you.

We do supply other phone platforms where one suits a business better. iNTALK is our go-to recommendation for most of the businesses we work with, and the reason is worth explaining.

iNREACH COMMS · iNTALK

The difference shows up when something needs to change. Because the contract is ours, we can amend your setup partway through the term: add users when you take somebody on, change how calls route when you reorganise, move someone from an office to a spare room at home.

Designed by

iNREACH, in-house

Contract holder

iNREACH

Handsets

Any major brand

Support

Milton Keynes, in-house

With a third party’s platform, a change eighteen months into a three-year term means working within their terms rather than ours. With iNTALK there’s nobody else to ask. That flexibility is the reason most of our clients are on it.

What’s included

Everything a business phone system should do.

Call recording is included as standard, with two weeks of storage, extendable up to seven years.

Callers reach the right person or department without going through a switchboard.

A call rings across a team rather than one desk, so nobody waits on one person being free.

For every user, as standard.

Your number works on a laptop or a mobile as well as a handset, so your extension goes where you do.

Message colleagues, share documents securely, and see at a glance who is available before you transfer a call to them.

Whoever manages your system gets the monitoring and day-to-day control to make changes without waiting on us.

Want to see how it would work for your business? Arrange a meeting and we’ll walk you through it.

Handsets

An open platform.

iNTALK is a truly open platform. It works with handsets from all the major manufacturers, so you’re never tied to one brand of phone by the system you chose.

We supply handsets from all the leading brands, including Polycom and Avaya, and the recommendation follows how your team actually works rather than what we’re obliged to sell.

Call recording
Included as standard, with two weeks of storage. Where you need recordings kept longer, storage extends up to seven years. Some sectors are obliged to retain calls for a set period, and we will match the package to whatever yours requires rather than selling you storage you don’t need.

Case Study

Cloud Telephony Transformation For a UK Legal SERVICES fIRM.

A large UK conveyancing firm with an end-of-life phone system and no hybrid working capability. iNREACH Comms deployed a 500-user hosted VoIP platform across six UK sites – zero days of downtime.

500

Users Deployed

6

UK Sites

7yr

Compliant Call Recording

0

Days of Downtime

Getting you set up

Supported by the people who designed it.

Before anything is installed we check your internet connection is up to the job. A cloud phone system is only as good as the line underneath it, so we look at the call and data volume running through your business and size the connection to match.

Then we handle the move. Number porting is part of onboarding and we manage the whole process, including dealing with your current provider and taking over your existing lines and numbers. Timescales depend partly on the provider you’re leaving, so we quote the earliest realistic date rather than a promise nobody controls.

Once your order is complete you’re allocated a dedicated account manager and receive a welcome letter setting out each stage and when it happens. Six weeks after installation, someone outside your account team calls to check you’re happy with the install, the service, the billing and your account manager.

When something isn’t right, you call us and our team answers centrally from our Milton Keynes office. Phone and remote support settles most things there and then, and the person you’re speaking to knows the platform inside out, because it’s ours.

Nothing is passed to a third party and nothing goes abroad. Across everything we support, our clients see 99.9% uptime.

See what iNTALK would look like for you.

Tell us how your business uses the phone and we’ll show you what we’d put in place.

Frequently Asked Questions

Common questions about iNTALK.

iNTALK is iNREACH’s own hosted phone system: a cloud-based business phone system designed, implemented, installed and supported entirely in-house. It runs over your internet connection rather than traditional phone lines, and it’s unique to us.

The platform is ours, which means we can change your setup partway through the contract without anyone else’s involvement. We do supply third-party systems too, and we will recommend one where it genuinely fits your business better.

Yes. Adding users, changing how calls route, moving people between locations: all of it can be done as your business changes, without waiting for renewal.

All the major manufacturers. It’s an open platform, so you’re not locked to one brand of handset by the system, and we supply handsets from all the leading brands.

Yes, with two weeks of storage as standard. Longer retention is available up to seven years, which matters in sectors obliged to keep recordings for a set period.

Yes. Number porting is part of your onboarding and we manage the whole process, including dealing with the provider you’re leaving.

CONTACT US.

For sales & general enquiries please email enquiries@inreachgroup.co.uk or call 0330 053 8180 or submit your details:

Sales

0330 053 8180

sERVICE

0330 053 8181

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