Inreach Group · Inreach Comms · Hosted Phone Systems

Hosted Phone Systems.

Monitoring goes on as standard with every machine we install. If you have an existing fleet, talk to us: what we can take on depends on the machines, and we’ll tell you honestly what’s workable.

About This Service

What is a hosted phone system (hosted VoIP)?

A hosted phone system is a business phone system that runs over your internet connection instead of traditional phone lines. The system itself sits in the cloud and is looked after by your provider, so there is no bulky phone equipment in your office to buy, house or maintain. You will also hear it called hosted VoIP, cloud telephony, or simply VoIP for business. They all describe the same thing: your calls travel over the internet, and the system behind them is managed for you.

For your team, day to day, very little changes. You make and take calls as you always have. What changes is what sits behind the phones: a system that can grow with you, move with you, and be updated without an engineer pulling cables through your ceiling.

iNTALK: OUR OWN HOSTED PHONE SYSTEM

iNTALK is the hosted phone system we designed ourselves. It is implemented, installed and supported completely in-house, which makes it genuinely unique to iNREACH, and it is our go-to recommendation for most businesses we work with.

Owning the platform matters more than it might sound. Because the contract is ours, we can amend your setup partway through the term. Add users, change your setup, adjust as your business changes. There is no third party whose terms we have to work within first.

iNTALK is also a truly open platform. It works with handsets from all major manufacturers, so you are never locked in to one brand of phone. Some systems embed restrictions in the handset firmware; ours doesn’t.

Deployment

Cloud-hosted, in-house

Handsets

All major brands

Number porting

Managed for you

Call recording

2wks – 7yrs storage

What We Deliver

What’s included as standard.

Every iNTALK system comes with the call handling features a business uses day to day.

So callers reach the right person or department without going through a switchboard.

A call rings across a team rather than one desk.

Included as standard across your whole system.

Your number works on a laptop or mobile as well as a handset on a desk.

So your team can message each other, share documents securely and see at a glance who is available.

Gives whoever manages your system the monitoring and day-to-day control to make changes themselves.

Included as standard with two weeks of storage. Where you need recordings kept for longer, storage can be extended, up to seven years. Some industries are obliged to retain recordings for a set period, and we’ll match the package to what yours requires.

Setup and switching

Getting the setup right, and switching without disruption.

Want to know what switching would involve for your business? Tell us what you have now and we’ll talk you through it.

Before we install anything, we assess whether your internet connection is up to the job. The principle is the same as choosing broadband at home: the more devices and data running through the connection, the bigger it needs to be. We look at the call and data volume flowing through your business and size the line to match, so call quality is never left to chance. Then it’s a case of what you need on desks. We supply handsets from all the major brands, including Polycom and Avaya, and every installation comes with the setup and configuration done for you.

Moving phone providers sounds disruptive. Done properly, you barely notice it happening. We manage the whole of the switching process for you: dealing with your current provider, porting your numbers across, and agreeing the switch-over date. Your numbers stay yours. The only honest caveat is timing, because porting depends partly on your current provider and the network operator releasing the numbers. So we quote the earliest realistic date rather than a promise nobody can control, and we keep you informed the whole way through.

Openreach is switching off the UK’s traditional ISDN and PSTN phone lines, with the switch-off starting in January 2027. Every hosted phone system we install is fully switch-off compliant, so moving now future-proofs your business. And if you are still on traditional lines, it is worth knowing that moving sooner tends to cost less than moving later.

WHY BUSINESSES CHOOSE iNREACH

When you call, our Milton Keynes team answers.

When something isn’t right, you call us and someone in our Milton Keynes office answers. Most issues are resolved there and then through phone and remote support. Where a fault genuinely can’t be fixed remotely, we are contracted to be on site within four working hours.

Everything is done by our own team. Nothing is passed to a third party, and nothing goes abroad. Across everything we support, our clients see 99.9% uptime.

Resolved there and then
Most issues are resolved through phone and remote support, without needing an engineer on site.

Four working hour on-site response
Where a fault genuinely can’t be fixed remotely, we are contracted to be on site within four working hours.

Nothing passed to a third party
Everything is done by our own team. Nothing is passed to a third party, and nothing goes abroad.

99.9% uptime
Across everything we support, our clients see 99.9% uptime.

Case Study

Cloud Telephony Transformation For a UK Legal SERVICES fIRM.

A large UK conveyancing firm with an end-of-life phone system and no hybrid working capability. iNREACH Comms deployed a 500-user hosted VoIP platform across six UK sites – zero days of downtime.

500

Users Deployed

6

UK Sites

7yr

Compliant Call Recording

0

Days of Downtime

How It Works

Four steps to A Hosted Phone System.

01

Order & Account Manager

Once your order is complete, you are allocated a dedicated account manager and receive a welcome letter setting out what happens next and when.

01

Order & Account Manager

Once your order is complete, you are allocated a dedicated account manager and receive a welcome letter setting out what happens next and when.

02

Assessment & Porting

That covers the assessment of your data requirements, your number porting, and your installation date.

02

Assessment & Porting

That covers the assessment of your data requirements, your number porting, and your installation date.

03

Installation

Handsets set up, configuration done, and your system ready to use.

03

Installation

Handsets set up, configuration done, and your system ready to use.

04

Ongoing Reviews

Six weeks after installation, someone outside your account team calls to check you are happy with everything. From there, your account manager stays with you, with regular reviews at whatever frequency suits you.

04

Ongoing Reviews

Six weeks after installation, someone outside your account team calls to check you are happy with everything. From there, your account manager stays with you, with regular reviews at whatever frequency suits you.

Frequently Asked Questions

Common questions about Hosted Phone Systems.

VoIP is the technology: voice over internet protocol, meaning calls carried over the internet. A hosted phone system is a complete business phone system built on that technology and managed in the cloud by your provider. If you are comparing hosted VoIP with VoIP for business, you are usually looking at the same thing under different names.

Auto attendant, ring groups and voicemail as standard, along with softphone apps for laptops and mobiles, team chat, secure file sharing and presence so you can see who is available. Your system administrator also gets a dashboard for monitoring and day-to-day changes. Call recording is included with two weeks of storage, extendable up to seven years.

Yes. Number porting is part of your onboarding and we manage the whole process for you, including dealing with your current provider. Timescales depend partly on the provider you are leaving, so we quote the earliest realistic date and keep you updated.

It depends on the volume of calls and data running through your business, which is exactly what we assess before recommending anything. If your current connection isn’t suitable, we’ll tell you, and we can put the right one in place as part of the installation.

Very little. The system itself sits in the cloud, so there is no phone system cabinet to house or maintain in your office. Handsets on desks and a suitable internet connection are all you need, and we set both up for you.

Yes, included as standard with two weeks of storage. Where your industry requires recordings to be kept for longer, storage can be extended up to seven years.

CONTACT US.

For sales & general enquiries please email enquiries@inreachgroup.co.uk or call 0330 053 8180 or submit your details:

Sales

0330 053 8180

sERVICE

0330 053 8181

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