GDPR COMPLIANCE AND TELECOMS
Since 2017/2018 when GDPR become stricter, there have been increased rules and regulation about the safe storage and management of data. Not many people know that this has also impacted telecommunications.
In today’s world, which is busy and full of data, it is crucial to master the art of GDPR, not only for the protection of your company but also of the clients, customers, and employees for whom you store data.
At iNREACH, we provide telecom services to our clients all over the UK. We can get you the best deals on hardware and the best contracts to suit your business needs.
WHAT IS GDPR COMPLIANCE IN TELECOMS?
A common question regarding GDPR compliance in telecoms is the legality of recording phone calls without consent. Doing so would likely constitute a breach of data protection and privacy laws, leading to serious and undesirable consequences. The same rules apply to recordings of video meetings, as all forms of calls are covered under client confidentiality requirements.
Although the UK is no longer part of the EU, the updated GDPR regulations for 2023 ensure that the rules around recording phone calls or meetings remain effectively the same. This alignment guarantees a smooth transition post-Brexit while maintaining strong data protection standards.
HOW TO ENSURE YOUR TELECOMS RECORDINGS REMAIN COMPLIANT
There are several steps you can take to ensure GDPR compliance in telecoms and recording conversations.
Obtaining consent
Most businesses now include an automated message or will begin with the operator informing customers that calls may be recorded. When selecting information to retain, make sure you only store data with a clear, legitimate purpose that aligns with GDPR requirements. It’s essential to incorporate privacy policies throughout every step of the process.
Secure storage
To securely store information, ensure your employees are informed of best practices and you implement security measures to prevent data breaches. It’s wise to prepare for potential issues with a well-defined incident response plan, enabling quick and effective action if needed.
Right to be forgotten
Under GDPR, individuals have the right to request the deletion of their data, this includes the deletion of call recordings.
WHAT ARE THE CONSEQUENCES OF NON-COMPLIANCE IN TELECOMS
As with any GDPR medium, failure to adhere to the regulations can lead to fines, legal actions, and investigations by authorities. As with any legal issues raised against your company, this can severely damage your reputation, which can then lead to loss of consumer trust.
WORKING WITH iNREACH
At iNREACH we work with our clients in telecoms – for more information on what we can offer – contact our specialists today.
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