ABOUT THIS PROJECT

Provider: iNREACH Group is a UK technology services business headquartered in Milton Keynes, delivering managed IT support, cybersecurity services, business communications, and managed print to organisations across the UK through its specialist divisions: iNREACH IT, iNREACH Comms, iNREACH Print, and iNREACH AV.

Client: A UK-based professional services firm operating in a highly regulated environment, with significant dependence on secure communications, data protection, and reliable IT systems to satisfy both internal compliance requirements and external supply-chain obligations.

Project Type: Full consolidation of IT, telecoms, and cybersecurity services under a single managed IT support contract.

Services Delivered: IT audit and service review, managed IT support, advanced email security, 24/7 cybersecurity monitoring, phishing protection, disaster recovery framework, hosted telephony consolidation, managed print consolidation, unified helpdesk.

Industries: Professional services, regulated sectors, compliance-driven organisations.

THE CHALLENGE

As cybersecurity threats increased and supply-chain compliance pressure intensified, leadership at this UK professional services firm recognised that their existing IT setup no longer met modern risk or regulatory expectations.

The issues were not simply technical. They were creating business risk at every level of the organisation.

Problem	Business Impact
No 24/7 cybersecurity monitoring	Threats going undetected outside business hours
Weak phishing and email security	High exposure to the most common attack vector
Fragmented IT, telecoms, and print contracts	No single point of accountability, duplicated costs
Poor visibility of IT expenditure	Budget planning unreliable, inefficiencies hidden
No unified IT strategy	Reactive decision-making, no long-term direction
Increasing supply-chain compliance pressure	Risk of failing partner and client audit requirements

The firm needed a single trusted partner to consolidate its services, reduce complexity, strengthen its security posture, and bring costs under control, without simply inflating its IT budget.

DISCOVERY: FULL IT AUDIT AND SERVICE REVIEW

iNREACH Group conducted a comprehensive IT audit covering the full breadth of the client’s technology environment.

Areas Reviewed:

• Core IT infrastructure and device estate
• Cybersecurity controls and vulnerability exposure
• Telecoms services and contracts
• Print management and supply agreements
• User access, licensing, and software provision
• Backup processes and disaster recovery readiness

The audit surfaced multiple vulnerabilities, particularly around email security and phishing exposure. It also identified overlapping and inefficient service contracts across IT support, hosted telephony, and managed print, creating an immediate opportunity to reallocate existing spend rather than increase it.

SOLUTION

iNREACH Group, through its managed IT support and cybersecurity divisions, designed a consolidated solution that addressed both the immediate security vulnerabilities and the longer-term structural weaknesses in the client’s IT environment.

What The Solution Delivered:

Capability	Detail
Unified helpdesk	IT support, hosted telephony, and managed print managed under one support contract and single point of contact
Advanced email filtering	Protecting against phishing, malicious attachments, and spoofing
Enhanced cybersecurity protection	Layered cybersecurity controls aligned to the client’s compliance obligations
24/7 monitoring and alerting	Round-the-clock visibility of threats and system anomalies
Disaster recovery framework	Documented recovery processes tested and ready for activation
Consolidated contract structure	Existing budgets restructured to fund stronger security without additional spend
Predictable monthly costs	Single invoice covering all services for straightforward budget management

Critically, iNREACH restructured the client’s existing contracts to fund stronger cybersecurity controls. The improved security posture was achieved within the existing budget, not on top of it.

IMPLEMENTATION

Services were migrated in controlled phases to minimise disruption to the client’s regulated working environment.

How The Rollout Was Managed:

• Security tools deployed first, with 24/7 monitoring enabled from the earliest stage
• Supplier handovers co-ordinated by iNREACH, reducing the burden on the client’s internal team
• End users supported throughout the transition with clear communication and hands-on guidance
• All changes scheduled outside business-critical hours

The Live Cyberattack.

During the rollout, the client was actively targeted by a cyberattack. Rather than causing a crisis, the new security controls detected and contained the threat. The incident validated the urgency of the work already underway and demonstrated in real time why the consolidated, monitoring-first approach had been the right decision.

RESULTS

The consolidation delivered measurable improvements across security, compliance, operations, and cost management.

Security and Resilience:

• 24/7 cybersecurity monitoring active across the entire IT environment
• Advanced phishing and email security protection in place
• Proactive incident response capability, validated during a live cyberattack
• Disaster recovery framework documented, tested, and operational

Compliance and Commercial:

• Improved compliance standing against supply-chain partner requirements
• IT expenditure consolidated into a single, predictable monthly cost
• Multiple fragmented contracts replaced with one managed IT support agreement
• Reduced IT complexity and internal management overhead

People and Operations:

• Improved user confidence in the stability and security of IT systems
• Single helpdesk contact for IT, telecoms, and print queries
• Internal teams freed from supplier management responsibilities

Is your IT estate creating compliance risk or cybersecurity exposure? Speak to iNREACH Group about a free IT audit for your UK business.

Explore managed IT support | Cybersecurity services | Managed print | Hosted telephony

Ongoing Support

iNREACH Group provides proactive, relationship-led managed IT support rather than a reactive break-fix model. The client has a dedicated account contact, regular service reviews, and access to immediate support across IT support, hosted telephony, and managed print through a single helpdesk. iNREACH manages supplier relationships on the client’s behalf, freeing the internal team from co-ordinating multiple contracts and escalation processes.

WHY iNREACH GROUP

What differentiated iNREACH Group in this engagement was the ability to translate complex IT and cybersecurity risk into clear business language, and to design a solution that worked within the client’s existing budget rather than requiring new investment.

As an independent technology partner, iNREACH IT designs solutions around the client’s environment, compliance obligations, and commercial reality, not around a preferred product list or vendor incentive.

CLIENT TESTIMONIAL

“We have been working with iNREACH for over 5 years and the experience has been excellent from day one. We work with the telecoms team, IT and most recently the print and AI team, making our relationship feel more of a partnership rather than just a supplier. One of the key strengths is their responsiveness, whether it is a routine support call or an urgent issue that a more senior member of the team needs to resolve. Whatever the problem they are always accessible, professional and quick to resolve all problems with minimal disruption to our operations. I highly recommend iNREACH to any company looking for a dependable, forward-thinking IT, telecommunications and managed print provider.”

IT Manager, UK Professional Services Firm

STRENGTHEN YOUR CYBERSECURITY AND SIMPLIFY YOUR IT WITHOUT INCREASING COSTS

Consolidate fragmented IT contracts, close cybersecurity gaps, and improve compliance readiness with a single managed IT support partner. Speak to iNREACH Group about a free, no-obligation communications audit for your UK business. Call 0330 053 8180, email enquiries@inreachgroup.co.uk, or Book an Audit.

FREQUENTLY ASKED QUESTIONS

ABOUT THIS PROJECT

Provider: iNREACH Print is the managed print division of iNREACH Group, a UK technology services business headquartered in Milton Keynes. iNREACH Group delivers IT, communications, managed print, and audio visual solutions to businesses across the UK.

Client: A rapidly growing, multi-site retail and forecourt operator managing over 70 petrol station locations across the UK, with a head office based in Wales. The client operates small back-office spaces at each site and relies on printing and scanning to support daily operations, supplier invoicing, and head office reporting.

Project Type: Nationwide deployment of a centralised managed print service replacing a fragmented, multi-supplier print infrastructure across 70+ UK locations.

Technology Deployed: Canon compact desktop print devices, uniFLOW cloud print management software, automatic toner replenishment, 24/7 remote monitoring, secure cloud document scanning integrated with Microsoft Teams.

Scope: Print audit, solution design, phased nationwide installation across 70+ sites, centralised billing, proactive printer support, and a sustainability programme in partnership with Treeapp.

Industries: Retail, petrol forecourt, multi-site operations, facilities management.

THE CHALLENGE

Rapid growth had left this UK retail operator with a print infrastructure that had never been designed. It had simply accumulated, site by site, over time.

With over 70 locations each independently managing their own device estate, the result was a fragmented, costly, and largely invisible operation that was beginning to create serious financial and compliance risk.

Problem	Business Impact
Decentralised consumables purchasing	Thousands of fragmented invoices, zero cost visibility
No remote management capability	Faults required long-distance travel or external consultants at up to £500 per day
Inconsistent local setups	Simple faults took hours or days to resolve, delaying invoice processing
Legacy devices with limited security	Sensitive financial and supplier data exposed to potential vulnerabilities
No print usage data	No visibility of volumes, costs, or inefficiencies across the estate

The cumulative effect was wasted time, rising costs, and an IT lead spending significant resource travelling between sites to resolve issues that should have been fixed in minutes. With plans to double the number of locations, the existing model was unsustainable at any scale.

DISCOVERY: A CONSULTIVE PRINT AUDIT

Traditional print audits rely heavily on historical usage data from existing suppliers. In this case, that data did not exist. iNREACH Print took a consultative approach, working directly with the client to build a solution from the ground up.

The Audit Process Covered:

• Estimating realistic print volumes per site, capped at approximately 1,000 pages per month
• Assessing physical space constraints at each back-office location
• Defining performance, security, and accessibility requirements across the estate
• Modelling total cost of ownership across different fleet configurations
• Building a scalable pricing structure aligned to the client’s growth plans

The outcome was a solution that was right-sized for current needs, financially transparent from day one, and built to accommodate the client’s ambition to double its site count.

SOLUTION

iNREACH Group, through its managed print division iNREACH Print, designed and deployed a bespoke managed print service combining four integrated components to transform the client’s fragmented device estate into a centralised, secure, and fully supported print infrastructure.

Canon Desktop Print Devices

Compact Canon A4 devices suitable for small back-office environments, capable of print, copy, scan, and fax at up to 1,000 pages per month. Enterprise-grade reliability delivered at a fraction of traditional multi-function device costs, with iNREACH hardware proven to be five times more cost-effective than comparable enterprise alternatives.

UniFLOW Cloud Print Management Software

A secure, cloud-based document management platform providing full centralised control across all 70+ locations.

Capability	Detail
Full device visibility	All devices across all UK locations monitored from a single dashboard
Remote diagnostics	Faults identified and resolved remotely without site visits
Usage reporting	Print volumes and costs tracked per device and per location
Secure document workflows	Documents scanned directly into Microsoft Teams via secure cloud routing
ISO 27001-compliant security	The same data security standard used by NATO

Fully Managed Print Service

iNREACH Print manages the entire device estate on the client’s behalf, including automatic toner replenishment, 24/7 device monitoring, proactive maintenance, four-hour on-site engineer response times via a network of 400+ UK engineers, and hot-swap device replacement for unrepairable units. Full printer support is covered under centralised billing with a single monthly invoice.

Sustainability Programme

In partnership with Treeapp, iNREACH calculated the total lifetime print output across the contract and committed to planting over 500 trees to offset the environmental impact. The client receives ongoing satellite imagery, annual progress updates, and full transparency over reforestation activity, providing a tangible and reportable sustainability commitment built into the contract.

IMPLEMENTATION: 70 SITES, TWO MONTHS, ZERO DISRUPTION

Deploying a managed print solution across 70+ UK locations simultaneously required a deployment model as carefully engineered as the solution itself.

How The Rollout Was Managed:

• 10 phased installation waves, grouped regionally to minimise logistics time
• Two-month deployment window covering the full UK estate
• Installations co-ordinated with each site to avoid peak trading periods
• Devices pre-configured and shipped directly to each location, minimising on-site setup time
• All installations completed on time and within budget

RESULTS

The impact was immediate and measurable across every area the managed print service touched.

Operational Efficiency:

• Printer faults resolved remotely in under five minutes
• Zero travel time required for routine IT support
• No further £500 per day external consultant call-outs

Cost Control and Visibility

• ISupplier base reduced from approximately ten vendors to one single provider
• Centralised invoicing replacing thousands of fragmented consumable purchases
• Full transparency over print volumes and costs per location for the first time

Security and Compliance

• ISO 27001-compliant, zero-trust cloud document workflows across all 70+ sites
• Secure document management replacing unsecured legacy processes
• Legacy device vulnerabilities eliminated entirely

Scalability

• New locations onboarded simply and quickly using the established deployment model
• Flexible per-device pricing scales with the business as the site count grows
• Infrastructure designed to support the client’s ambition to double its UK footprint

Environmental Impact

• Over 500 trees planted to offset total contract print volumes
• Ongoing satellite monitoring and annual sustainability reporting provided to the client

Managing print across multiple UK locations? Speak to iNREACH Group about a free print audit and find out how much you could save.

Explore managed print services | Document management solutions | Printer support

Ongoing Support

iNREACH Print provides proactive printer support rather than a reactive break-fix model. With a network of over 400 UK engineers, four-hour on-site response times, and 24/7 remote monitoring through uniFLOW, the client’s device estate is managed continuously without placing any demand on the internal IT team.

Hot-swap device replacement means that unrepairable units are substituted without delay, maintaining site operations while repairs are arranged. Automatic toner replenishment ensures consumables arrive before they run out, eliminating the need for any site-level purchasing.

CLIENT TESTIMONIAL

“iNREACH delivered professionally and successfully across all of our UK sites within weeks. The cloud-based solution is zero-trust and therefore extremely secure, requiring no on-site involvement from our internal IT team. The equipment is reliable, the service is excellent and we are glad to have made the move to iNREACH.”

IT Director, UK Multi-Site Retail and Forecourt Operator

CENTRALISE YOUR PRINT INFRASTRUCTURE AND CUT COSTS ACROSS EVERY LOCATION

Eliminate fragmented supplier invoices, reduce IT overhead, and build a secure, scalable document workflow solution that grows with your business. Speak to iNREACH Group about a free, no-obligation communications audit for your UK business. Call 0330 053 8180, email enquiries@inreachgroup.co.uk, or Book an Audit.

FREQUENTLY ASKED QUESTIONS

ABOUT THIS PROJECT

Provider: iNREACH Comms is the business communications division of iNREACH Group, a UK technology services business headquartered in Milton Keynes. iNREACH Group delivers IT, communications, managed print, and audio visual solutions to businesses across the UK.

Client: A large UK-based legal services firm operating within the conveyancing sector, with six locations nationwide and a rapidly expanding workforce.

Project Type: Full replacement of an end-of-life on-premise phone system with a cloud-based VoIP telephony platform.

Technology Deployed: Hosted cloud VoIP telephony, 500 handsets and headsets, advanced call reporting and analytics, seven-year compliant call recording, contact centre functionality, bespoke call flows and routing, real-time wallboards.

Scope: Solution design, 500-user deployment across six UK sites, number porting, onboarding, and ongoing managed communications support.

Industries: Legal services, conveyancing, professional services.

THE CHALLENGE

A large UK conveyancing firm operating across six locations had grown rapidly, but its communications infrastructure had not kept pace. The existing on-premise phone system had reached end of life, and the incumbent provider could no longer offer support.

That created a serious operational risk. Any system failure, handset fault, or required configuration change would have left the business without assistance and without a functioning phone system across its entire UK estate.

Beyond the immediate risk, the legacy platform lacked the flexibility the business needed:

Problem	Business Impact
End-of-life system with no incumbent support	Any failure or change request would go unresolved
No hybrid or remote working capability	Staff tied to desks and office locations
No call reporting or analytics	No visibility of inbound or outbound call performance
No compliant call recording	Regulatory and compliance exposure

For a firm operating in the regulated conveyancing sector, where client communication is central to service delivery, these gaps were not just an inconvenience. They were a strategic liability.

SOLUTION

iNREACH Group, through its business communications division iNREACH Comms, designed and implemented a bespoke hosted telephony solution built around the client’s operational structure and long-term growth plans.

The cloud-based phone system replaced the outdated on-premise infrastructure entirely, enabling staff to work seamlessly from any of the firm’s six UK offices, from home, or on the move, using desk phones, laptops, or mobile devices.

What Was Deployed

Component	Purpose
Cloud-based VoIP hosted telephony	Fully hosted platform with 99.999% uptime, no on-premise hardware required
500 handsets and headsets	Pre-configured, labelled per user, deployed across all six UK sites
Advanced call reporting and analytics	Real-time and historic visibility of inbound and outbound call performance
Seven-year compliant call recording	Meeting the regulatory requirements of the conveyancing and legal sector
Contact centre functionality	Designed for high-volume client-facing teams
Bespoke call flows and routing	Configured by department across all six locations
Real-time wallboards	Live performance visibility for team leaders and management

The system was designed to be fully scalable from day one, allowing the firm to add or remove users quickly as headcount changed, with no infrastructure cost or delay.

IMPLEMENTATION

Given the scale of the deployment, a structured and carefully managed rollout was essential. iNREACH Comms worked closely with the client’s in-house IT team throughout, ensuring full transparency and control at every stage.

How The Rollout Was Managed:

• A three-month rollout plan developed using detailed Gantt charts, shared with all stakeholders
• Weekly and bi-weekly progress meetings maintaining full visibility across both teams
• All 500 handsets pre-configured and labelled per user before delivery, reducing on-site setup time
• Number porting completed out of hours to eliminate any disruption to live operations
• Transition completed across all six UK sites without interrupting business operations

The phased, collaborative approach meant that a deployment of this scale, across multiple locations, was completed without a single day of downtime.

RESULTS

Since implementation, the client has experienced measurable operational improvements across every area of the business that the telephony system touches.

Operational Outcomes:

• Hosted VoIP platform scaled from 100 to 500 users with no infrastructure changes required
• Full hybrid and remote working capability enabled across all six UK locations
• Improved call performance visibility through real-time reporting and analytics
• Enhanced client experience through intelligent call handling and bespoke routing by department
• New staff onboarded faster, with handsets delivered next working day as standard
• Increased platform resilience and long-term stability, removing the risk of an unsupported legacy system

For a firm in the regulated conveyancing sector, the shift to a compliant, fully hosted business communications platform also addressed a significant regulatory concern, with seven-year call recording now built into the core infrastructure.

Considering a move to cloud telephony for your UK legal or professional services firm? Speak to iNREACH Comms about a tailored hosted telephony solution for your business.

ONGOING SUPPORT

iNREACH Group provides proactive, relationship-led support rather than a reactive break-fix model. The client has a dedicated point of contact within iNREACH Comms, with regular check-ins, ongoing training, and access to immediate system changes when required.

Support As Standard:

• Dedicated account contact with direct access for urgent changes
• Licences added within minutes in response to business demand
• Hardware delivered next working day as standard
• Regular review meetings to align the platform with the client’s evolving needs
• Ongoing training for new and existing staff

As the firm has grown across its six UK locations, iNREACH Group has grown with it, strengthening a long-term partnership built on trust, technical expertise, and consistent delivery.

WHY iNREACH GROUP

This project demonstrates what iNREACH Group delivers for fast-growing, multi-site UK organisations:

• Large-scale cloud telephony deployments managed end-to-end
• Bespoke hosted VoIP solutions designed around operational and compliance requirements
• Structured, transparent implementation that minimises disruption during critical transitions
• A long-term strategic communications partner, not a one-time supplier

iNREACH Comms is an impartial provider of business communications solutions, working with leading platforms to design solutions that match the client’s environment, not a preferred product list.

CLIENT TESTIMONIAL

“iNREACH Group transitioned our business from an end-of-life, unsupported PBX to a modern hosted phone system, and the difference has been significant. With our rapid growth, we needed a scalable, feature-rich solution that could expand quickly alongside the business, and that is exactly what we received. We successfully integrated physical handsets, headsets, and soft clients into our telephony environment, giving our team the flexibility to work efficiently across different setups. We also implemented call centre functionality, making call distribution simple and streamlined. The iNREACH team have been friendly, knowledgeable, and highly efficient throughout the entire process. We are extremely pleased with the outcome and the ongoing support.”

MOVE TO CLOUD TELEPHONY WITHOUT DISRUPTION

 Eliminate the risk of unsupported systems, enable hybrid working across all your locations, and scale your communications as your business grows. Talk to iNREACH Group about a free, no-obligation communications audit for your UK business. Call 0330 053 8180, email enquiries@inreachgroup.co.uk, or Book an Audit.

FREQUENTLY ASKED QUESTIONS

ABOUT THIS PROJECT

Provider: iNREACH AV is the audio visual division of iNREACH Group, a technology services business headquartered in Milton Keynes, UK. iNREACH Group delivers IT, communications, managed print, and audio visual solutions to businesses across the UK.

Client: A leading global enterprise operating in the employee benefits, healthcare, medical insurance, and dental insurance sectors, with operations across multiple continents and a UK estate of Microsoft Teams Rooms managed entirely by iNREACH.

Project Type: Microsoft Teams Rooms upgrade and new meeting space build across a UK regional office estate.

Technology Deployed: Crestron Flex MTR systems, Microsoft Teams Rooms licences, intelligent auto-framing cameras, touchscreen room controllers, and high-fidelity audio hardware.

Scope: Hardware supply, bespoke installation, user experience testing, and full lifecycle managed AV support across all UK MTR systems.

Industries: Enterprise, healthcare, employee benefits, insurance.

THE CHALLENGE

For a global enterprise whose UK-based staff, clients, and suppliers depend on daily video collaboration, meeting room quality is a productivity, brand, and decision-making issue, not just a facilities one.

The client’s UK estate had fallen behind the demands of modern hybrid working. Meeting rooms that should have been enabling collaboration were instead creating friction at every level of the organisation.

Problem	Business Impact
Poor usability and unreliable older systems	Microsoft Teams meetings delayed or cancelled
Sub-par audio quality	Fatigue in long sessions, reduced engagement
Over-subscribed executive rooms	Scheduling bottlenecks, wasted time
Wi-Fi overload from multiple personal devices	Dropped calls, unstable video, drained batteries

The cumulative effect was slowed decision-making, internal frustration, and the risk of appearing under-equipped to external participants joining from better-resourced environments.

DISCOVERY

Rather than arriving with a pre-set solution, iNREACH AV embedded itself in the client’s environment through multiple UK site visits, pilot room installations, controlled user feedback, and workshops with IT and Facilities stakeholders.

The guiding principle that emerged was simple: a Microsoft Teams Room should be as easy to use as a smartphone or a home TV. No specialist knowledge. No pre-meeting troubleshooting. Walk in, tap, and meet.

This shaped every decision that followed.

SOLUTION

Platform

The client’s existing Microsoft ecosystem made the platform choice clear. Microsoft Teams Rooms licences were selected for seamless integration with existing infrastructure, providing centralised device management, enterprise-grade security, remote diagnostics, and full compatibility with the client’s UK cloud and network standards.

Hardware: Crestron Flex MTR Systems

Crestron Flex was specified for its reliability, enterprise pedigree, and native Microsoft Teams integration.

Component	Purpose
Crestron Flex MTR unit	Central hub for all room AV and Microsoft Teams connectivity
High-fidelity audio system	Natural, fatigue-free audio for extended Microsoft Teams meetings
Intelligent auto-framing camera	Automatically tracks and frames active speakers
Touchscreen room controller	One-touch Microsoft Teams join and content sharing, no technical knowledge required
Managed endpoint registered to client Microsoft tenant	Secure, compliant, centrally administrable

Each room was individually tailored with custom cabling, hidden cable management, and specialist access panels designed for straightforward future maintenance. Every configuration was validated with real users before handover.

Installation

Installations were scheduled around peak room usage and co-ordinated with the client’s UK room booking and facilities teams. Having worked with iNREACH Group across previous deployments, all stakeholders were aligned from day one, keeping the project on track and within budget with no significant disruption to the working day.

RESULTS

The company had a fleet of MFD’s that were nearing the end of their lives. They wanted to ensure their replacements were up-to-date with the latest technology.

Operational

• Microsoft Teams Rooms consistently available and fully operational from day one across the UK estate
• Fewer cancelled or postponed Microsoft Teams meetings
• Reliable Microsoft Teams Rooms audio and video performance across all upgraded meeting spaces
• Scheduling bottlenecks resolved as more rooms became genuinely usable

Experience

• High-fidelity Microsoft Teams Rooms audio enabled natural conversation without fatigue
• Intelligent cameras automatically framed active speakers, giving remote participants a clear, consistent view
• Microsoft Teams meetings became more inclusive and interactive for in-room and remote attendees alike

Strategic

• High-fidelity Microsoft Teams Rooms audio enabled natural conversation without fatigue
• Intelligent cameras automatically framed active speakers, giving remote participants a clear, consistent view
• Microsoft Teams meetings became more inclusive and interactive for in-room and remote attendees alike

Microsoft Teams Rooms became the default across the UK estate, not a premium option reserved for executive suites. Every team, regardless of seniority or room size, gained access to professional-grade hybrid collaboration through a consistent, centrally managed Microsoft Teams environment.

Looking to implement Microsoft Teams Rooms across your UK business? Speak to iNREACH Group about a tailored audio visual solution for your organisation.

CLIENT TESTIMONIAL

“The support from InReach Group has been exceptional from the outset. With a proactive and highly responsive approach, the team consistently goes above and beyond to ensure a seamless experience.”

ONGOING SUPPORT

iNREACH Group provides a layered managed AV support service structured around the criticality of the client’s UK estate.

Service	Detail
Remote diagnostics	Real-time Microsoft Teams Rooms monitoring and fault identification
Proactive maintenance	Software updates and Microsoft Teams Rooms health checks
Extended warranty management	iNREACH manages manufacturer processes end-to-end
Fast-track hardware replacement	Replacement units arranged to minimise Microsoft Teams Rooms downtime
On-site intervention	UK-based engineers dispatched when remote resolution is not sufficient

Monthly service contracts give financial stakeholders predictable costs. iNREACH also acts as first-line support with manufacturers, keeping Microsoft Teams Rooms operational while repairs or replacements are arranged and shielding internal IT teams from lengthy escalation processes.

WHY iNREACH GROUP

iNREACH Group is an independent technology partner, not a reseller. Audio visual solutions are designed around a client’s existing ecosystem, integrating new technology with existing assets to avoid unnecessary cost and waste.

The relationship with this enterprise client spans multiple years and several major technology transitions across the UK estate, including the migration from legacy Polycom H.323 video conferencing to Microsoft Teams, and the replacement of an on-premise Cisco Call Manager voice estate with Microsoft Teams Voice services. That depth of history means faster alignment, more informed decisions, and a partner that understands the environment before a project begins.

FREQUENTLY ASKED QUESTIONS

UPGRADE YOUR MEETING ROOMS WITH MICROSOFT TEAMS ROOMS

Reduce meeting friction, improve collaboration, and deliver a consistent hybrid working experience across your UK estate. Talk to iNREACH Group about a free, no-obligation AV audit for your business. Call 0330 053 8180, email enquiries@inreachgroup.co.uk, or Book an Audit.

WHY CHOOSE iNREACH?

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