ABOUT THIS PROJECT
Provider: iNREACH Print is the managed print division of iNREACH Group, a UK technology services business headquartered in Milton Keynes. iNREACH Group delivers IT, communications, managed print, and audio visual solutions to businesses across the UK.
Client: A rapidly growing, multi-site retail and forecourt operator managing over 70 petrol station locations across the UK, with a head office based in Wales. The client operates small back-office spaces at each site and relies on printing and scanning to support daily operations, supplier invoicing, and head office reporting.
Project Type: Nationwide deployment of a centralised managed print service replacing a fragmented, multi-supplier print infrastructure across 70+ UK locations.
Technology Deployed: Canon compact desktop print devices, uniFLOW cloud print management software, automatic toner replenishment, 24/7 remote monitoring, secure cloud document scanning integrated with Microsoft Teams.
Scope: Print audit, solution design, phased nationwide installation across 70+ sites, centralised billing, proactive printer support, and a sustainability programme in partnership with Treeapp.
Industries: Retail, petrol forecourt, multi-site operations, facilities management.
THE CHALLENGE
Rapid growth had left this UK retail operator with a print infrastructure that had never been designed. It had simply accumulated, site by site, over time.
With over 70 locations each independently managing their own device estate, the result was a fragmented, costly, and largely invisible operation that was beginning to create serious financial and compliance risk.
| Problem | Business Impact |
| Decentralised consumables purchasing | Thousands of fragmented invoices, zero cost visibility |
| No remote management capability | Faults required long-distance travel or external consultants at up to £500 per day |
| Inconsistent local setups | Simple faults took hours or days to resolve, delaying invoice processing |
| Legacy devices with limited security | Sensitive financial and supplier data exposed to potential vulnerabilities |
| No print usage data | No visibility of volumes, costs, or inefficiencies across the estate |
The cumulative effect was wasted time, rising costs, and an IT lead spending significant resource travelling between sites to resolve issues that should have been fixed in minutes. With plans to double the number of locations, the existing model was unsustainable at any scale.
DISCOVERY: A CONSULTIVE PRINT AUDIT
Traditional print audits rely heavily on historical usage data from existing suppliers. In this case, that data did not exist. iNREACH Print took a consultative approach, working directly with the client to build a solution from the ground up.
The Audit Process Covered:
- Estimating realistic print volumes per site, capped at approximately 1,000 pages per month
- Assessing physical space constraints at each back-office location
- Defining performance, security, and accessibility requirements across the estate
- Modelling total cost of ownership across different fleet configurations
- Building a scalable pricing structure aligned to the client’s growth plans
The outcome was a solution that was right-sized for current needs, financially transparent from day one, and built to accommodate the client’s ambition to double its site count.
SOLUTION
iNREACH Group, through its managed print division iNREACH Print, designed and deployed a bespoke managed print service combining four integrated components to transform the client’s fragmented device estate into a centralised, secure, and fully supported print infrastructure.
Canon Desktop Print Devices
Compact Canon A4 devices suitable for small back-office environments, capable of print, copy, scan, and fax at up to 1,000 pages per month. Enterprise-grade reliability delivered at a fraction of traditional multi-function device costs, with iNREACH hardware proven to be five times more cost-effective than comparable enterprise alternatives.
UniFLOW Cloud Print Management Software
A secure, cloud-based document management platform providing full centralised control across all 70+ locations.
| Capability | Detail |
| Full device visibility | All devices across all UK locations monitored from a single dashboard |
| Remote diagnostics | Faults identified and resolved remotely without site visits |
| Usage reporting | Print volumes and costs tracked per device and per location |
| Secure document workflows | Documents scanned directly into Microsoft Teams via secure cloud routing |
| ISO 27001-compliant security | The same data security standard used by NATO |
Fully Managed Print Service
iNREACH Print manages the entire device estate on the client’s behalf, including automatic toner replenishment, 24/7 device monitoring, proactive maintenance, four-hour on-site engineer response times via a network of 400+ UK engineers, and hot-swap device replacement for unrepairable units. Full printer support is covered under centralised billing with a single monthly invoice.
Sustainability Programme
In partnership with Treeapp, iNREACH calculated the total lifetime print output across the contract and committed to planting over 500 trees to offset the environmental impact. The client receives ongoing satellite imagery, annual progress updates, and full transparency over reforestation activity, providing a tangible and reportable sustainability commitment built into the contract.
IMPLEMENTATION: 70 SITES, TWO MONTHS, ZERO DISRUPTION
Deploying a managed print solution across 70+ UK locations simultaneously required a deployment model as carefully engineered as the solution itself.
How The Rollout Was Managed:
- 10 phased installation waves, grouped regionally to minimise logistics time
- Two-month deployment window covering the full UK estate
- Installations co-ordinated with each site to avoid peak trading periods
- Devices pre-configured and shipped directly to each location, minimising on-site setup time
- All installations completed on time and within budget
RESULTS
The impact was immediate and measurable across every area the managed print service touched.
Operational Efficiency:
- Printer faults resolved remotely in under five minutes
- Zero travel time required for routine IT support
- No further £500 per day external consultant call-outs
Cost Control and Visibility
- ISupplier base reduced from approximately ten vendors to one single provider
- Centralised invoicing replacing thousands of fragmented consumable purchases
- Full transparency over print volumes and costs per location for the first time
Security and Compliance
- ISO 27001-compliant, zero-trust cloud document workflows across all 70+ sites
- Secure document management replacing unsecured legacy processes
- Legacy device vulnerabilities eliminated entirely
Scalability
- New locations onboarded simply and quickly using the established deployment model
- Flexible per-device pricing scales with the business as the site count grows
- Infrastructure designed to support the client’s ambition to double its UK footprint
Environmental Impact
- Over 500 trees planted to offset total contract print volumes
- Ongoing satellite monitoring and annual sustainability reporting provided to the client
Managing print across multiple UK locations? Speak to iNREACH Group about a free print audit and find out how much you could save.
Explore managed print services | Document management solutions | Printer support
Ongoing Support
iNREACH Print provides proactive printer support rather than a reactive break-fix model. With a network of over 400 UK engineers, four-hour on-site response times, and 24/7 remote monitoring through uniFLOW, the client’s device estate is managed continuously without placing any demand on the internal IT team.
Hot-swap device replacement means that unrepairable units are substituted without delay, maintaining site operations while repairs are arranged. Automatic toner replenishment ensures consumables arrive before they run out, eliminating the need for any site-level purchasing.
CLIENT TESTIMONIAL
“iNREACH delivered professionally and successfully across all of our UK sites within weeks. The cloud-based solution is zero-trust and therefore extremely secure, requiring no on-site involvement from our internal IT team. The equipment is reliable, the service is excellent and we are glad to have made the move to iNREACH.”
IT Director, UK Multi-Site Retail and Forecourt Operator
CENTRALISE YOUR PRINT INFRASTRUCTURE AND CUT COSTS ACROSS EVERY LOCATION
Eliminate fragmented supplier invoices, reduce IT overhead, and build a secure, scalable document workflow solution that grows with your business. Speak to iNREACH Group about a free, no-obligation communications audit for your UK business. Call 0330 053 8180, email enquiries@inreachgroup.co.uk, or Book an Audit.
FREQUENTLY ASKED QUESTIONS
A managed print service (MPS) transfers responsibility for an organisation’s entire print environment to a specialist provider. This typically includes hardware supply, consumables management, maintenance, remote monitoring, and centralised billing. For multi-site businesses, MPS removes the need for site-level purchasing and support, replacing fragmented costs with a single predictable monthly invoice.
uniFLOW is a cloud-based print management platform developed by NT-ware, a Canon company. It provides centralised visibility, remote diagnostics, usage reporting, and secure document workflows across an entire device estate. It was selected for this project because it is ISO 27001-compliant, integrates directly with Microsoft Teams, and can be deployed on compact Canon desktop devices, making it suitable for small back-office environments at each retail site.
iNREACH Print uses a combination of 24/7 remote monitoring through uniFLOW and a nationwide network of over 400 engineers to maintain the client’s estate. The majority of faults are resolved remotely in under five minutes. Where on-site attendance is required, iNREACH engineers are deployed with a four-hour response time. Hot-swap replacement units are provided for devices that cannot be repaired on site.
iNREACH has partnered with Treeapp to calculate the environmental impact of print output across each managed print contract and offset that impact through tree planting across the UK and Brazil. Clients receive satellite imagery, annual progress updates, and full reporting on reforestation activity. Find out more at the iNREACH Treeapp partnership page.
Testimonial
“iNREACH delivered professionally and successfully across all of our UK sites within weeks. The cloud-based solution is zero-trust and therefore extremely secure, requiring no on-site involvement from our internal IT team. The equipment is reliable, the service is excellent and we are glad to have made the move to iNREACH.”
IT Director, UK Multi-Site Retail and Forecourt Operator
CONTACT US
For sales & general enquiries please email enquiries@inreachgroup.co.uk, call 0330 053 8180 or submit your details below: