MOST ASKED QUESTIONS OF AN IT SUPPORT PROVIDER
At iNREACH, we are IT Support providers for a range of organisations.
During our time in the IT industry, we have come to be a known adviser when it comes to guidance and support. Recently, we’ve been considering our most frequently asked questions and brought them together in one place to provide you and your business with the advice you need.
We’re asked a range of technical and strategic questions by our existing clients as well as new and prospective clients looking for a new support partner. When you invest in an external IT support provider, you are giving your business the opportunity to strengthen its infrastructure, improve online security, and streamline operations.
If you’re looking to invest in IT support for your business or if you have any questions, contact our team today.
TOP 10 MOST ASKED QUESTIONS OF AN IT SUPPORT PROVIDER
Whether you’re a growing SME or a larger organisation with complex IT needs, here are the top 10 most frequently asked questions we receive – and how we typically respond.
What does a managed IT support service actually include?
Our IT support contracts include several aspects, some of which are: proactive monitoring, help desk support, patch management, backup solutions, cybersecurity services, infrastructure management, and strategic IT planning. When you invest with iNREACH, we become your external IT department. We can handle your day-to-day support as well as keep you on top of any long-term improvements and recommendations.
Can you support both cloud and on-premise systems?
This is one we have been asked more in the last five years or so. And the answer is Yes. We have various clients who require support for a range of hybrid environments. Our team has the skills and experience to ensure seamless integration, security, and performance, no matter where your data lives. If you’re looking into cloud storage and need recommendations, we can also help you out in choosing your solution.
How fast can we expect a response to IT issues?
The answer to this one generally depends on the contract and SLA you have with us. We custom build these to fit your requirements. We try to respond as quickly as we can, where possible. We endeavour to never leave you waiting more than one working day for non-critical issues and 1 hour for urgent issues.
Contact us today to discuss the level of service you require.
What industries do you specialise in?
We work across several sectors with all different size organisations. Whatever your industry, contact us today to build your custom IT support package.
How do you ensure data security and compliance?
At iNREACH, we are proud to follow best practices aligned with ISO 27001 and Cyber Essentials Plus.
Do you rely on third-party support? Or are all your staff in-house?
Unlike other IT support partners, we have a full in-house support team to help you with your issues. Everything we offer you is owned by us, so you won’t have to wait for our partners to respond to you. It’s simply us and your business involved in your contract.
What’s the difference between break/fix and managed IT services?
Break/fix is reactive – you call for help when something goes wrong. Managed IT is proactive – we focus on preventing issues before they impact your business. This helps with reducing downtime and increasing productivity.
What happens if we already have an in-house IT team?
We can work alongside your internal IT team as a strategic partner. We adapt to suit your requirements. Whether it’s handling day-to-day tasks or providing escalation support, we complement existing resources and reduce internal strain.
How do you handle data breaches?
With the recent retail data scandals, this is a worrisome time. Now is the time to invest in your cybersecurity. At iNREACH, we go that extra mile to ensure your data is safe. We also provide you with a business continuity plan in case the worst does happen.
Do you offer any other services?
Yes. We are a Print, Comms, AV and IT support partner for businesses all over the UK. Whether you require one, two, three or four of our support areas, we are looking forward to hearing from you.
Book your IT health check today, and we can start building your custom support plan.
BENEFITS OF OUTSOURCING YOUR IT SUPPORT
Outsourcing your business IT support offers more than just technical fixes – it provides long-term business value. We make sure all our customers’ needs are met and that they get the highest quality services every time. When you invest with iNREACH, you can be sure you will achieve
- Cost Efficiency – We can help reduce overheads associated with hiring, training, and retaining a full in-house team. Outsourced support gives you access to a full team of experts at a fraction of the cost.
- Access to Expertise and Latest Tech – Our specialists stay up to date with the latest technologies, compliance regulations, and security threats – so you don’t have to. This ensures your business is always running at peak performance.
- Improved Business Focus – With IT in safe hands, your internal team can focus on growth, innovation, and client service, instead of firefighting tech issues.
iNREACH – YOUR BUSINESS IT SUPPORT PROVIDER
Whether you’re looking to supplement your internal IT or fully outsource, working with a trusted IT partner allows your business to operate smarter, faster, and more securely.
Contact our team today. Let’s explore how we can support your business goals.
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CONTACT US
For sales & general enquiries please email enquiries@inreachgroup.co.uk, call 0330 053 8180 or submit your details below: