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Preparing for The ISDN/PSTN Switch-Off: 5 Steps Your Business Should Be Taking

You are probably aware of the ISDN/PSTN switch-off which will be happening in 2024 into 2025.

If you haven’t already begun to make the required changes within your organisation, then now is the time to act.

What is the ISDN/PSTN Switch-Off?

The ISDN/PSTN (Integrated Services Digital Network) switch-off refers to the discontinuation of traditional ISDN/PSTN services by telecommunication providers.

ISDN/PSTN has been a widely used network for telephone calls and data communication, offering digital transmission of services through traditional copper-based telephone lines. However, with huge advancements in technology over the years and the widespread requirement of faster and more efficient communication protocols, ISDN/PSTN is being phased out. Essentially, if your organisation is still using ISDN/PSTN, then you need to start making changes now.

Preparing for the ISDN/PSTN Switch-off 

When preparing for the ISDN/PSTN switch-off, there are several steps that your business could take to ensure a smooth transition.

When you work with InReach, we undertake many of these steps for you, so contact us today if you require assistance.

Step 1: Assess Current Infrastructure:

As with all business changes, the first thing that must be done is a situation analysis. Identify all ISDN/PSTN lines and services currently in use within your organisation and determine how much your business relies on ISDN/PSTN for voice and data communication. This will help you determine how much of your equipment and processes will need adapting.

Step 2: Understand Replacement Technologies:

Research and understand alternative technologies that can replace ISDN/PSTN, such as VoIP (Voice over Internet Protocol), SIP (Session Initiation Protocol), and cloud-based telephony solutions and evaluate the compatibility of your existing systems with these technologies.  

Step 3: Update Phone Systems:

There is a good chance your phone system will require an update; the level of this update will depend on your current infrastructure. At InReach, we can recommend the best solution for you and your business.

Step 4: Assess Network Infrastructure Readiness:

Ensure that your network infrastructure can support the increased data traffic associated with new technologies.

Check the quality of your internet connection, as it will play a crucial role in the performance of VoIP and other internet-based services.

Step 5: Training and Transition Plan:

When you work with InReach, we can offer a comprehensive training plan on all of the equipment that we provide. We can develop a detailed transition plan that outlines the steps to be taken before, during, and after the ISDN/PSTN switch-off and create a phased migration approach to migration to minimise disruptions and ensure a smooth transition.

Preparing for the ISDN/PSTN Switch-Off with InReach 

If you require further information on the ISDN/PSTN switch-off or are looking for support for your organisation, contact InReach today


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