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Is your local IT support and services provider no longer local?

Is your “local it support” no longer local, and have you lost confidence in the IT support your business gains from them?

When choosing an IT Support company for your business, there are decisions you need to factor in, from technical specialities and cyber security support. Still, one thing you need to consider is also the location. Has your outsourced IT support and services provider moved and is now located in another country or only operates during certain hours? These can be difficulties that a cost saving cannot outweigh.

Below we look at a few considerations your business needs to analyse when choosing your IT Support Solutions provider and how location can make a difference!

What IT qualifications and skills does my IT support need?

When selecting an IT Support and Services Provider, you must ensure they have the qualifications and resources to address any issues you may have. A good IT support provider should have experience and expertise in the following areas: system design, networking, data security, hardware installation and maintenance, software development, system maintenance and technical support. A qualified team of IT professionals with a suitable skill set is essential for ensuring your business can count on their services in times of need. The provider should also be able to provide ongoing training and education to keep employees up-to-date on the latest technology trends.

Is Cyber Security essential to factor in?

Any IT support company needs to practice what they preach, and cyber security is one of the most important considerations when choosing an IT Support and Services provider. With technological advances, cyber-attacks have become more sophisticated and prevalent, meaning businesses must take extra precautions to protect their data. A good provider should have experience in developing robust security systems designed to monitor, detect, prevent and respond to any cyber security threats with backup and disaster recovery plans in place. Also, they need to stay on top of changing regulations so they stay in compliance with industry standards. At InReach, be it fire, flood, cyber-attack, or massive connectivity failure, we can get businesses of all sizes back up and running as quickly as possible, with your data secure in our Tier-4 Data Centre.

How can my IT support’s operating hours and location affect my business?

Outsourcing IT support is perfect for when you want your business to focus on its day-to-day without being distracted by issues, such as connectivity or viruses. But what happens if you need help during the night and your relocated local IT support is closed? When choosing an IT Support company for your business, consider their availability. Do they provide 24/7 support or only during specific hours? Are there additional fees for after-hour services? Knowing the answers to these questions helps ensure you can access support whenever needed without incurring extra costs. At InReach, we have a 24/7 proactive help desk that offers fast, responsive and effective IT support, taking care of all your system and proactively resolving any issues before they become a problem.

Choosing an IT Support and Services provider is a big decision, but the right one can make all the difference to your business. Location matters when outsourcing IT support – you need someone who can respond quickly in times of crisis.

At InReach, we offer 24/7 IT support solutions that provide fast and effective response times, so you never have to worry about downtime or data security issues again. With our Tier-4 Data Centre providing secure backup and disaster recovery plans and experienced professionals with qualifications in system design, networking, hardware installation and maintenance software development -InReach offers local IT support for businesses of all sizes across Milton Keynes, surrounding counties and country-wide!

Contact the InReach team today for a smoother IT support relationship.


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