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Hosted Telephony Definition: The Future of Communications for Modern Businesses

What is the definition of Hosted Telephony?

At InReach, comms is one of our specialities, and one of our key services is Hosted Telephony.

With the BT ISDN/PSTN Switch Off scheduled for 2025, now is the time to make the switch to a hosted telephony solution to avoid disruption in your communications.

Our hosted telephony system provides businesses of all sizes with greater flexibility and scalability.

Hosted Telephony Definition

A Hosted Telephony system is a telephone system which is hosted on a cloud and accessed via the internet rather than through traditional ISDN/PSTN phone lines – making it ISDN/PSTN switch-off proof.

It’s also known as a hosted VoIP (Voice over Internet Protocol) system or a cloud-based phone system. The communication solution operates through the internet and is hosted by a third-party provider.

A hosted telephony system doesn’t rely on traditional phone lines and physical equipment on the premises, instead, it allows businesses to make and receive calls using IP phones or softphones (software-based phones) that connect to the provider’s server over the internet.

The provider manages the hardware, software, and infrastructure necessary to deliver the service, which includes features such as voicemail, call forwarding, conferencing, and more.

Hosted telephony systems are becoming more commonplace in all business within the UK and all over the world.

Benefits of Switching to a Hosted Telephony System

Hosted telephony systems offer a range of benefits, including:

Greater scalability – Because they use the internet rather than traditional phone cables, hosted telephony systems can be easily expanded to include more users at any time. This makes it a flexible solution for businesses of any size.

Enhanced communication features – Hosted telephony offers a range of features that are not available with traditional phone systems, such as call recording, call forwarding, voicemail-to-email, video conferencing, and more.

Easier management and maintenance – Because a hosted telephony system is managed remotely through the internet, any management or maintenance can be completed by your provider off-site. This means any issues can be sorted quickly, so you can get back online with no interference.

Cost Effective – With a monthly maintenance fee and no hidden costs, hosted telephony systems are more cost effective than traditional telephone systems. Hosted telephony eliminates the need for expensive on-premises hardware and reduces the cost of phone services when compared to traditional phone systems.

Ability to work from anywhere with an internet connection – Using the internet to access your communications platform means you can work from anywhere using the hosted telephony system. Because the whole system is cloud based, you can also access call logs and information from your team.

Hosted Telephony from InReach

At InReach, our hosted telephony platform is a fast plug and play solution that can be easily installed and integrated into your business communications.

If you’re looking for a flexible hosted telephony solution that can grow with your business, contact the team today. We can help you find the best solution for your organisation.


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