Benefits of Hosted Telephony

It is perfect for businesses looking to modernise their communication systems.

Hosted telephony is one of the many communications services we offer at InReach. The BT ISDN 2025 switch is growing ever closer. A hosted telephony service is the best option for your business to ensure you’re organisation receives minimal disruption when this comes into play.

What is Hosted Telephony?

Hosted telephony, also known as cloud telephony or cloud-based phone system, is a business communication technology that allows organisations to make and receive calls over the Internet rather than using traditional telephone lines.

When using a hosted telephony system, the hardware and software infrastructure needed to manage phone calls is hosted and maintained by a third-party service provider, typically in a remote data centre. This means that businesses do not need to invest in expensive on-premises telephone equipment.

Key Benefits of Hosted Telephony

Here are some of the most important benefits of using hosted telephony in your organisation.

High Flexibility – Employees can make and receive calls from anywhere with an internet connection. This is especially valuable for remote or mobile workers.

High-Quality Voice Calls – Hosted telephony uses Voice over Internet Protocol (VoIP) technology, ensuring high-quality voice calls with a stable Internet connection.

Scalable – Another benefit of hosted telephony is that it allows businesses to easily scale their communication systems up or down to accommodate changing needs without the hassle of purchasing and installing new hardware.

Integration with Business Applications – When you work with InReach, our hosted telephony systems can integrate with your customer relationship management (CRM) systems and other business applications. This streamlines workflows and improves productivity.

Hosted telephony can also integrate with other communication tools like email, instant messaging, video conferencing, and collaboration platforms, providing a seamless and unified communication experience.

Improved Customer Service – If you receive a high volume of calls, investing in hosted telephony can be great for your business because it includes features like call queuing and IVR (Interactive Voice Response) for improved customer service. Call routing can also enhance customer service by directing calls to the right departments or individuals.

Virtual Phone Numbers – Businesses can have virtual phone numbers with area codes from different locations, which can be particularly useful for companies with a national or international presence.

Disaster Recovery Plan – Since the system is hosted off-site, it can offer robust disaster recovery options, ensuring that communication remains intact even during a local outage. This is highly important if your business relies on telephones or regularly experiences a high volume of calls.

Maintenance and Regular Updates – When you choose to work with InReach for your Hosted Telephony, part of your package will include maintenance and updates to the system. Not only does this reduce the burden on in-house IT teams, but it gives you peace of mind that your system is in up-to-date working order.

Key Features of Our Hosted Telephony

Some of the key features of a hosted telephony package from InReach include;

• Virtual Phone Numbers

• VoIP (Voice over Internet Protocol

• Integrations

• Advanced Features including call forwarding, call recording, voicemail-to-email, auto-attendant, and more.

• Analytics and Reporting

• Dedicated support desk

• Configurable to meet your business needs

Hosted Telephony from InReach

At InReach, we are proud to offer hosted telephony to businesses all over the UK of various sizes. Our packages are built to suit your business and are based on the number of users/extensions required, the internet connectivity and your choice of hardware systems.

To discuss your requirements and options, please contact our friendly team today. We can guide you on the best solution for your business.

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